Associate / Sr Associate - Query Management

About the role

A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who Calls / Chat / Email pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.

What you'll do

• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact

What you need

• 0–4 years in customer support & success
• Escalation handling
• Communication
• SAP
• Class 12 or Class 10