Associate / Sr Associate - Query Management

About the role

The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions. The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels, including phone, email, and chat.

What you'll do

• Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively
• Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries
• Demonstrate empathy and understanding while addressing customer needs and concerns
• Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction
• Escalate complex issues to the appropriate teams or supervisors for timely resolution

What you need

• 2–5 years in customer support & success
• Customer service
• SOP writing
• SAP
• Problem solving
• Any graduate

Good to have

• CRM