Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management) 655

About the role

As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.

What you'll do

• Connect with merchants over calls, emails, or chats to guide them through onboarding steps
• Ensure submission and verification of required documents (KYC, KYB etc.)
• Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.)
• Coordinate with internal teams (Ops & Risk) for status updates or issue resolution
• Maintain accurate onboarding records in CRM/ERP/Tracker

What you need

• 0–2 yrs of experience
• Portfolio management
• Onboarding
• Customer service
• Inside sales
• Excel
• KYC
• Any graduate

Good to have

• CRM
• ERP