Associate Tech Svc Desk

Unisys India (Private) LTD-UGS Bangalore·Hyderabad

Pay not statedFresherFull-time

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About the role

With guidance, performs routine support duties, including: Assisting with first line user support by guiding users through the necessary steps to restore functionality, Troubleshooting hardware, software and connectivity issues using remote access tools Escalating complex issues to 2nd and 3rd level resolver teams, and

What you'll do

Assisting with first line user support by guiding users through the necessary steps to restore functionality
Troubleshooting hardware, software and connectivity issues using remote access tools
Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests