Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA)

About the role

Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA) at ChargePoint. Be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff.

What you'll do

• Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards
• Work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and…
• Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations
• Take ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards
• Collaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary

What you need

• Troubleshooting
• Ticketing tools
• Hardware
• B.Com or BBA or BCA or B.Sc or BA