Associate Technical Support Engineer (Only BCA/BBA/B.Com/B.Sc. graduates)

About the role

As a Technical Support Engineer – Home Support, you will play a critical role in ensuring ChargePoint customers have a seamless EV charging experience right at home. In this junior-level position, you will be the frontline technical voice of ChargePoint, diagnosing and resolving hardware and software inquiries while continuously developing your skills in next-generation electric vehicle products.

What you'll do

• Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards
• Work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and…
• Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations
• Take ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards
• Collaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary

What you need

• Troubleshooting
• Ticketing tools
• Hardware
• B.Com or BBA or BCA or B.Sc