Associate Technical Support Specialist

About the role

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

What you'll do

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels
• Troubleshoot common hardware, software, and access-related issues for end users
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks
• Support users across multiple operating systems including Windows, macOS, and ChromeOS

What you need

• ServiceNow
• Networking
• Troubleshooting
• Hardware
• Windows
• Android
• Any graduate