Associate Technician - IT Networks

About the role

The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure. The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution.

What you'll do

• Monitoring & Alert Management
• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
• Identify, acknowledge, and perform initial triage of alerts in a timely manner
• Escalate incidents to appropriate support teams based on defined procedures
• Incident & Ticket Management

What you need

• 0–2 yrs of experience
• ITIL
• TCP/IP
• Incident response
• Linux
• Troubleshooting
• SOP writing
• Diploma or B.Tech or B.E.

Good to have

• ServiceNow