Associate Telecommunications Operations Specialist

NTT Data·Hyderabad

Pay not statedJunior levelFull-timeHybrid

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About the role

The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).

What you'll do

Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
Keeps management updated of potential invoice processing issues
Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health
Assists with client or vendor escalations
Identifies any IT related issues and communicate them effectively via logging an ITSM ticket