Associate - VKYC, Support

SBI Card·Gurugram

Pay not statedJunior levelFull-time

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About the role

Timely execution of VKYC and manage the Ageing Inventory Diligent execution/decisioning to ensure strict adherence to the policy guidelines Cater to exceptional requests, escalation, queries and activities as required by the business Productivity & Accuracy % ( basis strict adherence to policies/SOPs)

What you'll do

Driving Process Initiatives and Improvement Ideas within the KYC process
Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes