Associate - Warranty Support

About the role

The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores. We started our operations in India in Chennai in 2010.

What you'll do

• Process warranty claims: Review, validate, and approve or deny warranty claims
• Process Warranty Claims: Receive, review, and validate warranty claims from customers or dealers
• Ensure all required documentation and information is provided
• Provide clear information about warranty coverage, timelines, and procedures
• Handle complaints or escalations professionally and efficiently

What you need

• 3–8 yrs of experience
• Customer service
• Data entry
• SAP
• Salesforce
• Escalation handling
• MS Office
• Any graduate

Good to have

• AC repair