Associate, WFM Real Time Management

About the role

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

What you'll do

• Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals
• Collaborate with various business units, quality, and training to schedule the necessary training
• Review the current processes of scheduling and staffing and uncover the potential opportunities for improved efficiency
• Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences
• Develop schedules and staffing plans for assigned business in an accurate and timely manner

What you need

• MS Office
• Any graduate