Associate

About the role

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations

What you'll do

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

What you need

• Open to freshers
• Customer service
• Data entry
• MBA or B.Tech or B.E.