ATS Customer Support & Operations Specialist

About the role

We are seeking a detail-oriented professional to manage ATS customer support, system configuration, data migration, reporting, and third-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support.

What you'll do

• Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls
• Support ATS configuration, report generation, job description settings, and careers page applications
• Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams
• Configure third-party integrations, including vendor IDs, packages, billing codes, and related settings
• Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards

What you need

• 1–3 yrs of experience
• Customer service
• CRM
• Power Query
• Power BI
• Office 365
• JIRA
• Any graduate

Good to have

• Reconciliation
• Salesforce
• HubSpot
• Azure