Automation Engineer - DERMS

About the role

As a Global Support Engineer for DERMS Global Solutions, you will be ETAP's first line of technical support for intelligent load shedding and generation control systems across global clients — utilities, industrial facilities, generation plants, and critical infrastructure operators in the US, Latin America, the Middle East, Europe, India, Asia Pacific and Australia.

What you'll do

• Also provide broader support across the DERMS solution portfolio, including microgrid and power plant control systems where global support coverage is needed
• Work through a structured ticket system, coordinating with global technical leads and regional teams, anchoring DERMS support out of India
• Perform systematic first-line diagnosis: reproduce the reported issue, isolate the root cause, determine whether it is configuration, integration, or product-level
• Troubleshoot ILS schemes including load preservation, load restoration, and load shedding validation logic, as well as AGC functions including load frequency control
• Provide broader DERMS portfolio support, including microgrid (uGrid) and power plant control fundamentals, to maintain global support coverage across the solution family

What you need

• Troubleshooting
• Electrical systems
• Maintenance
• JIRA
• Any graduate