Automation Expert & BA, Agentic Solutions, Relay Product and Tech

About the role

Relay Product Excellence's (RPE) mission is to monitor Transaction Integrity for products supporting (a) Identity Verification, (b) Account Support, and (c) Compliance. We do this at a larger scale for Carrier and Driver processes, by collaborating with product teams like Carrier Identity and Continuous Compliance (CICC), Relay Safety and Trust (RST), and Relay Mobile.

What you'll do

• Support the analysis of complex operational data, help define business requirements, and contribute to continuous improvement across compliance and verification workflows
• Work closely with stakeholders across operations and product to identify gaps, measure performance, and support automation and process improvement initiatives
• Deliver Agentic AI and Data Driven Automation solutions for a 200+ member team, conducting more than 2MM investigations a year
• Shape the future of identity verification by developing processes, tools, and leadership talent that reduce waste & abuse while ensuring compliance
• Drive automation and AI initiatives to scale verification capabilities, adapting to emerging business needs and launching automation solutions with measurable impact

What you need

• Python
• AWS
• LLMs
• Redshift
• SQL
• Perl
• Any graduate

Good to have

• ETL
• Data visualisation
• Power BI
• Ruby
• Tableau
• Selenium