Automation Lead (Platform Automation & Innovation)

About the role

Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)

What you'll do

• Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals
• Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle
• Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)
• Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues
• Automate remediation scripts and “one-to-many” fixes at scale (performance, stability, login delays, Wi-Fi/VPN issues, crashes)

What you need

• CI/CD
• Azure
• Splunk
• Grafana
• ServiceNow
• LLMs
• Any graduate

Good to have

• Office 365
• Power BI
• Intune