Automation Lead (Platform Automation & Innovation)

NTT DATA Services·Bengaluru

Pay not statedSenior levelFull-time

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About the role

Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)

What you'll do

Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals
Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle
Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)
Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues
Automate remediation scripts and “one-to-many” fixes at scale (performance, stability, login delays, Wi-Fi/VPN issues, crashes)