AVC:Program Manager - ANC

About the role

The role of a Program Manager for A&C channel AVC is to oversee the development and implementation of customers programs through the call center channel. This includes working with AVC sales team & AVC Program Lead to meet targets, developing and implementing sales and marketing strategy to drive customer acquisition & cross sell bank products along with monitoring and analyzing call center metrics to identify areas for improvement.

What you'll do

• Ensuring that processes are compliant with regulatory guidelines and help in improving customer experience and achieving business goals
• Work under the guidance of the Program Manager Lead to identify improvement opportunities across verticals through, process mapping, metrics analysis, benchmarking
• Study existing processes critically from a customer experience perspective across all stages and touchpoints in assisted digital customer journey
• Deep dive to breakdown End to End process to proactively identify automation/improvement opportunities and create automation/transformation road map
• Ensure the business impact and project objectives/dependencies are identified, reported on and always managed

What you need

• 8–12 yrs of experience
• Project management
• Cross-selling
• Class 12