AVC:Trainer

About the role

Training role requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships; partnering with all stakeholders for execution of the training strategy at the centers. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.

What you'll do

• Implement the Training solutions designed for product, process, soft skills and behavioral training at the center
• Train the new recruits on product and process/soft skills/voice and accent
• Handhold, support and guide new joiners during training and on job training, to ensure low attrition, high knowledge levels and desirable productivity
• Deliver functional and behavioral training programs as per the prescribed delivery plan
• Identify training needs across all lines of business in collaboration with the Quality Assurance team and conduct refreshers and other interventions to improve…

What you need

• 2–4 yrs of experience
• Communication
• Root cause analysis
• Any graduate