AxisPhone:Retention Specialist

About the role

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

What you'll do

• Taking real-time calls, checking for pending service issues, and helping in resolving the same
• Resolving service issues and managing escalations - wherever applicable

What you need

• 3–5 yrs of experience
• Cross-selling
• Sales
• Employee engagement
• Any graduate