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AxisPhone:Retention Specialist

Axis Bank·Mumbai

Pay not stated3–5 yrsFull-time
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About the role

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

What you'll do

  • Taking real-time calls, checking for pending service issues, and helping in resolving the same
  • Resolving service issues and managing escalations - wherever applicable

What you need

  • 3–5 yrs of experience
  • Cross-selling
  • Sales
  • Employee engagement
  • Any graduate

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