AxisPhone:Trainer

About the role

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

What you'll do

• Managing New Hire Training (NHT) batches � ~15 to 20 new joiners in each batch � end to end
• Ensuring engagement of new joiners and facilitate connect sessions with critical stakeholders
• Owning the performance and retention of new joiners during classroom training, Pre-OJT as well as OJT, ensuring that they meet all the Pre-OJT and OJT targets
• Working closely with mentors and track performance improvement through daily reporting
• Ensuring seamless transition from NHT to M1 without any impact on performance

What you need

• 5–8 yrs of experience
• Communication
• Learning and development
• Employee engagement
• Cross-selling
• Any graduate