B2B EDI Systems Support Specialist, ANZ

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. The B2B/EDI Systems Support Specialist is an internal, systems-focused role within the APMEA Center of Excellence.

What you'll do

• Provide operational technical support for B2B/EDI transactions across APMEA
• Monitor and triage B2B error queues, transaction failures, stuck statuses and interface exceptions. Determine likely ownership
• Investigate E1 sales-order processing issues, including order status progression, holds, order confirmations, ASN and invoice generation
• Analyse end-to-end transaction flows across E1, OpenText, PacCom and related B2B or eProcurement platforms to identify root causes across mapping, configuration
• Coordinate incident and problem resolution with Global B2B Support, E1 Support, IT

What you need

• 3–6 yrs of experience
• Troubleshooting
• Accounts receivable
• ERP
• SOP writing
• Root cause analysis
• MBA or B.Tech or B.E. or B.Sc or BCA