Back Office Supervisor

About the role

We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

What you'll do

• Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required
• Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality

What you need

• Excel
• Process improvement
• Team management
• Reporting
• Any graduate