Backend Support Associate

About the role

We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.

What you'll do

• Sales & Order Management
• Process customer inquiries, RFQs, quotations, and sales orders
• Coordinate with the sales team for order confirmations and follow-ups
• Maintain customer records, pricing sheets, and product specifications
• Track order status from receipt to dispatch and update customers accordingly

What you need

• 2–3 yrs of experience
• SAP
• CRM
• Coordination
• Documentation
• Reporting
• Data analysis
• B.Com or BBA or MBA

Good to have

• MIS reporting
• ERP
• Production planning
• Complaint handling