Business Analyst (TPP)| Mumbai
Iaamcp·Mumbai
- Can I apply
- Needs MBA · 7–10 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Iaamcp's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity. Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.
What you'll do
- Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau )
- Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events
What you need
- JIRA
- Any graduate
Good to have
- Data analysis
- Tableau
- ITIL
- Incident response
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