Bell Desk Associate

About the role

Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases. Responsible for providing courteous and competent services to the guests. Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

What you'll do

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members
• Provide effective support to the team to enable them to provide a range of effective and efficient services
• Respond to guest’s queries by resolving issues in a timely and efficient
• Manner to ensure customer satisfaction
• Identify optimal, cost effective use of the resources

What you need

• Hospitality
• Customer service
• BHM or Diploma or BBA