Benefits Operations Supervisor

About the role

Benefits is one of Rippling's largest and most important product categories, and the

What you'll do

• Mentor and lead a team of operations associates, provide guidance to ensure smooth completion of tasks, and a great customer experience
• Oversee team operations, metrics / KPI reporting, tooling/product improvements
• Design and revise SOPs, and process documentation to set the team up for success
• Manage complex escalations and issues, communicate with customers or carriers throughout the duration of a project when issues arise
• Work with R&D and other internal stakeholders to root cause issues, come up with process/automation fixes, and help implement fixes to improve the customer experience

What you need

• 5–9 yrs of experience
• Data analysis
• Team management
• SOP writing
• Reporting
• Problem solving
• Process improvement
• Any graduate

Good to have

• Excel
• MS Office
• JIRA
• Salesforce
• Confluence