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Benefits Supervisor

Distro·Thiruvananthapuram

Pay not stated4–7 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity.

What you'll do

  • Responding to escalated emails and live chat inquiries
  • Troubleshoot and research to resolve requests
  • Resolve complaints and issues
  • Use the internal knowledgebase to quickly answer inquiries

What you need

  • 4–7 yrs of experience
  • Customer service
  • Data entry
  • Chat support
  • Any graduate

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