Benefits Support Services Analyst

About the role

So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

What you'll do

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
• Process mid- to high-complexity PeopleSoft benefits events
• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
• Audit peer work to ensure accuracy and consistency in benefits processing

What you need

• 2–5 yrs of experience
• Excel
• HR operations
• Voice process
• BBA or MBA

Good to have

• HRMS