Bharat Banking:Relationship Manager - Microfinance

About the role

The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience.

What you'll do

• Develop and maintain business relationships with select group of customers through individualized customer service
• Handle customers queries and provide superior service to the mapped customers
• Ensure timely delivery of customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards in achieving total customer satisfaction are met
• Deepen the existing relationships by cross selling the Bank's products and services/ third party products
• Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization

What you need

• 5–8 yrs of experience
• Excel
• Statistics
• Cross-selling
• Customer service
• MBA or BBA