Billing Analyst

About the role

The Billing Analyst plays a critical role in delivering accurate and timely billing that supports the organization's customer experience. This role is responsible for managing daily billing operations, validating invoices, processing RMAs, and ensuring all activities meet internal SLAs and audit standards.

What you'll do

• Manage daily billing queues in Salesforce, including credit/debit adjustments, ensuring all cases are completed within SLA timelines
• Perform end-to-end processing of RMAs, including verification, approval follow-ups, and system entry
• Track RMA status, resolve pending approvals, and proactively escalate aging cases
• Identify billing discrepancies and ensure timely resolution before billing release
• Maintain dashboards and trackers for productivity, RMA status updates, billing accuracy, and quality control results

What you need

• 2–5 yrs of experience
• Billing
• Excel
• Accounts receivable
• Accounting
• Salesforce
• Audit
• B.Com or BBA

Good to have

• CRM
• Month-end close