Billing Team Leader - Contract to Invoice

About the role

Suggest improvements and work with the Global Process Owner on new process implementations. Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.

What you'll do

• Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs
• Ensure the team sets up, amends and maintains In-Service contracts in ByD
• Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary
• Ensure invoicing is processed in accordance with client contracts and country requirements
• Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required

What you need

• Billing
• Root cause analysis
• BBA