BM/West Bengal/2026-27

About the role

Promote and ensure teamwork. Continuously analyse staff performance and respond swiftly to performance deficiencies. In conjunction with the HR department, implement performance management system at the branch level. Coach and mentor branch staff as needed. Group verification visit before disbursement is compulsory.

What you'll do

• Lead the team and achieve the business target in the assigned branch
• Prepare monthly targets for branch and set targets for individual staff according to overall Annapurna standards and targets
• Lead and participate in performance appraisals and ensure staff development
• Ensure that staff is providing excellent customer service and ensure brand recognition
• Establish links and build rapport with local Banks, govt. departments and other MFIs

What you need

• 5–9 yrs of experience
• Performance management
• Customer service
• Any graduate

What you get

• ₹24k–₹30k a month