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BMC Helix ITSM /CMDB Platform Administrator

TransUnion·Chennai

Pay not statedJunior levelFull-timeHybrid
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About the role

The ITSM Platform Administrator is responsible for the administration, maintenance, enhancement, and operational support of the organization's enterprise IT Service Management (ITSM), Configuration Management Database (CMDB), Asset Management, and Critical Communications platforms.

What you'll do

  • Platform Administration & Support
  • Administer, maintain, and support BMC Helix ITSM, Asset Management, CMDB, and MIR3 (OnSolve) platforms
  • Monitor platform health, performance, availability, and capacity to ensure compliance with service level objectives
  • Perform system configuration, upgrades, patch management, and platform maintenance activities
  • Troubleshoot and resolve application, integration, and data-related issues in a timely manner

What you need

  • SQL
  • ITIL
  • Reconciliation
  • Any graduate

Good to have

  • REST APIs
  • Python
  • Java
  • ServiceNow
  • Data modelling

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