BMC Helix ITSM Senior Developer

About the role

We are seeking an experienced ITSM & ITAM Developer with strong ITIL foundations and hands-on development expertise in BMC Helix. The ideal candidate will be responsible for designing, developing, customizing, and optimizing ITSM and ITAM solutions, including workflows, forms, integrations, and automation using Python and platform-native tools.

What you'll do

• Design, configure, and customize BMC Helix ITSM & ITAM modules including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Discovery
• Develop and modify forms, workflows, business rules, data models, and UI components within BMC Helix Innovation Studio and BMC Helix AR System
• Designing Agentic AI use cases – prompt designing, API integrations leveraging Helix GPT module
• Implement automation, orchestration, and integrations across ITSM/ITAM processes
• Build and enhance CMDB data models, reconciliation rules, normalization, and asset lifecycle workflows

What you need

• 5–10 yrs of experience
• Python
• AWS
• ITIL
• GCP
• Azure
• LLMs
• Any graduate

Good to have

• Reconciliation