BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

About the role

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.

What you'll do

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary

What you need

• 3–5 yrs of experience
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL