Branch:Branch Relationship Officer-Service

About the role

Service BROs are entrusted with driving operational excellence within the branch while ensuring a superior and seamless customer service experience. This role demands strong cross-functional collaboration with internal teams and effective engagement with external stakeholders. A deep understanding of banking processes, regulatory compliance, and industry standards is essential to deliver on both operational and service objectives.

What you'll do

• Drive BOHI Score for achievement of BOHI (Branch Operations Health Index) KRIs to maintain operational excellence
• Implement strategies to minimize Non-Financial Transaction Requests and Service Turnaround Overruns
• Higher NPS for Branch Servicing
• Enhance customer satisfaction by improving Net Promoter Score (NPS) through superior service delivery
• Adoption of Straight Through Processing (STP) journey at branches for operational accuracy

What you need

• 5–8 yrs of experience
• Compliance
• Audit
• Customer service
• Risk management
• MBA