Branch Manager

About the role

Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) The Branch Manager – Gold Loans is responsible for driving branch-level business performance, ensuring compliance, delivering superior customer experience, and maintaining portfolio quality. The role leads the frontline team to achieve disbursement, new customer acquisition, yield, audit, collections, and risk KPIs while upholding operational governance.

What you'll do

• Build strong relationships with local customers, partners, authorities, and community influencers to drive branch customer acquisition
• Lead and supervise branch staff including ABM, Gold Valuer, GLO, and CSE; ensure productivity and performance management
• Ensure accurate gold valuation, loan structuring within LTV norms, and proper documentation for all new and renewal transactions
• Ensure strict adherence to RBI norms, internal policies, risk processes, purity testing, and audit standards
• Monitor delinquencies, yield, tonnage, auction ratios, spurious/bentex cases, and branch growth metric

What you need

• Sales
• Business development
• Valuation
• Capital markets
• Wealth management
• Compliance
• Any graduate

Good to have

• Performance management