Branch Operations & Service Manager

About the role

The Branch Operations and Service Manager in the Rural Banking division plays a pivotal role in driving customer satisfaction, loyalty, and retention. This role is responsible for establishing and maintaining high standards of customer service across rural branches, ensuring proactive resolution of customer queries, and fostering a customer-centric culture.

What you'll do

• Lead and manage a team of Customer Service Managers across inbound channels and correspondence branches
• Promote customer-centricity by enhancing service experiences and facilitating organic growth
• Take ownership of customer issues and ensure timely and proactive resolution
• Define and implement a clear mission focused on service quality enhancement
• Develop and enforce service procedures, policies, and standards

What you need

• 3–6 yrs of experience
• Customer service
• Biology
• MIS reporting
• Budgeting
• Employee engagement
• Any graduate