Branch Operations & Services Manager

About the role

The purpose of this job is to oversee and handle day-to-day branch operations and administration in relation to disbursement of home loans. The role will ensure timely closures by following regulatory guidelines and optimal customer management by addressing escalations and delinquency in a proactive manner.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Oversee & Drive Branch Operations Drive branch operations in a manner that all…
• Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification
• Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files
• Ensure optimization of resources and monitor over all end – to – end transaction queues
• Responsible for fund management and closure – post closure documentation for NOC processing

What you need

• 7–10 yrs of experience
• Reporting
• MIS reporting
• KYC
• Audit
• Customer service
• Collections
• Any graduate

Good to have

• CRM