Branch Operations Executive

About the role

As a Branch Operations Executive, you will be responsible for overseeing the daily operations of our branch office and ensuring a seamless customer experience. You will work closely with the customer care team to resolve inquiries, provide product information, and maintain positive customer relationships.

What you'll do

• Be responsible for overseeing the daily operations of our branch office and ensuring a seamless customer experience
• Work closely with the customer care team to resolve inquiries, provide product information, and maintain positive customer relationships
• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction
• Resolve customer issues and complaints, offering effective solutions and maintaining a positive attitude
• Collaborate with the back-office team to streamline processes and improve operational efficiency

What you need

• 20–30 yrs of experience
• Customer service
• Compliance
• Data privacy
• CRM
• Diploma or BBA

Good to have

• Insurance