Branch Operations Manager| Annur

About the role

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service To ensure customer service standards are met and inimize customer complaints and escalations Deepen customer engagements and ensure revenue is maximized by cross sell and upsell

What you'll do

• Responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service
• Ensure customer service standards are met and inimize customer complaints and escalations
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

What you need

• Cross-selling
• Customer service
• Sales
• Compliance
• Any graduate