Branch Operations Manager| Mapusa

About the role

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience. Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation) Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements

What you'll do

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Train frontline on process updates and compliance requirements

What you need

• 3–9 yrs of experience
• KYC
• AML
• Reconciliation
• Cross-selling
• Audit
• Compliance
• Any graduate

Good to have

• Root cause analysis