Branch Operations Manager - Secured Lending

About the role

Scrutinize and verify loan application documents for completeness and accuracy. Ensure timely login of files into the system and coordinate with credit and legal teams. Manage document collection, validation, and storage as per company policy. Ensure adherence to internal policies, regulatory guidelines, and audit requirements.

What you'll do

• Maintain audit-ready documentation and records for all operational activities
• Coordinate with internal audit teams during periodic and surprise audits
• Address audit observations and ensure timely closure of audit points
• Implement corrective actions and process improvements based on audit findings
• Ensure branch operations are aligned with company’s SOPs and regulatory norms

What you need

• 2–4 yrs of experience
• MIS reporting
• Internal audit
• Compliance
• Audit
• Customer service
• Loan processing
• Any graduate

Good to have

• KYC
• SOP writing