Branch Process Manager

About the role

The Branch Process Manager is responsible for managing and scaling retail banking operations at the branch level by ensuring cost efficiency and leveraging technology for process optimization. The role involves leading customer service and branch operations, maintaining daily branch upkeep, and acting as the central custodian for all Rural Banking documents.

What you'll do

• Manage day-to-day branch operations and administration, ensuring strict compliance with the bank’s policies and procedures
• Oversee operational integrity of credit and loan processing to ensure smooth delivery of facilities for branch functioning
• Act as a strategic partner in implementing critical operational and regulatory practices, including compliance, lending operations, and operational risk management
• Drive quality initiatives across operations to optimize processes, improve turnaround time (TAT), and upgrade service level agreements (SLAs)
• Employ automation and digitization tools to enhance process efficiency

What you need

• 5–10 yrs of experience
• Process management
• Process improvement
• Coordination
• Loan processing
• Operational risk
• Documentation
• B.Com or BA