Branch service manager

About the role

Lead and manage the Branch OPS department, providing strategic direction and guidance. Oversee daily branch operations, including customer service, administration, and HR activities. Supervise and mentor a team of customer service representatives, ensuring high-quality service delivery. Handle customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolutions.

What you'll do

• Lead and manage the Branch OPS department, providing strategic direction and guidance
• Oversee daily branch operations, including customer service, administration, and HR activities
• Supervise and mentor a team of customer service representatives, ensuring high-quality service delivery
• Handle customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolutions
• Maintain accurate records and documentation for all branch operations

What you need

• 1–4 yrs of experience
• Customer service
• Compliance
• Insurance
• Any graduate