BSG:Team - CRM & Phone Banking, Liabilities, Branch Banking and Retail Channels

About the role

This role plays a very critical role in Digital Channels, BSG Unit to design and implement technology solutions catering to Processes for various lines of business viz. Retail Banking & Digital Banking Will need to manage multiple projects on Internet Banking, Mobile Banking, WhatsApp Banking, Chatbot, Garages etc.

What you'll do

• Possess complete ownership of the Business Requirements/Solutions for any new Business initiative or customizations in the existing solutions
• Prepare / review Business Requirement Document and Functionality Specifications documents
• Take complete ownership of functionality testing of relevant applications
• Design process flow changes, in partnership with Operations and Business Units
• Take ownership of resolution of all functional issues/bugs in the systems

What you need

• 7–9 yrs of experience
• CRM
• Compliance
• Audit
• Sales
• BBA or MBA