BU SPOC - Techno Commercial

About the role

Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement. Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.

What you'll do

• At least 95% adherence to applicable SLA/TAT commitments
• Regular reviews with timely closure of agreed actions
• Prompt resolution with zero critical avoidable escalations
• Improved data quality, process compliance and audit readiness
• Measurable productivity, quality and automation improvements

What you need

• 8–12 yrs of experience
• MBA or B.Tech or B.E.

Good to have

• SAP
• ServiceNow